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Telephone Help Center and Community Services

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    The telephone call center provides a response and support to family members coping with therapeutic challenges of their family members with dementia and Alzheimer’s disease.

    The Help Center staff is skilled in diagnosing the need of those who contact the Help Center to provide initial support and refer them to the relevant professionals for further treatment.

    The initial response given to every person calling and is completely free of charge.

    In addition, we offer a range of services provided to the patient in the community at home or in the medical center.

    The response is given in various languages – Hebrew, English, Russian, Arabic, etc.

    Medical supervision

    The Medical Center offers medical support services to patients living in the community that includes supervision by a specialist physician psychiatrist / geriatrist, frequent meetings / calls the number of which will be determined based on the needs of the patient and the family. Supervision will also include an initial assessment and responses to questions related to behavioral issues and drug therapy that the patient requires.

    Social supervision

    The treatment of a patient suffering from dementia is complex and requires the mobilization of family members and dedication to treatment, the treatment is usually long, grueling and exhausting, especially for the primary caregivers.

    As we are aware and understand the difficulty experienced by family members during the various stages of the disease, we offer support and supervision by social workers who specialize in dementia. The supervision includes regular meetings, the number and frequency of which are determined following an initial assessment that includes mapping of the family’s needs. The meeting can take place at the Medical Center or by Zoom.

    Educating the Primary Caregiver

    Patients with dementia and Alzheimer’s disease create challenging situations for family members and caregivers who live with the patients daily. Prior knowledge of the disease and the course of the disease, and information on coping with the behavioral problems that accompany the disease can help family members and caregivers to cope and may alleviate the difficulties in care.

    The Medical Center can educate family members and primary caregivers. The training includes explanation of the disease, mechanisms for coping with the behavioral issues and functional decline, provision of information about rehabilitative responses in the community. Education is provided by registered nurses and social workers who are experienced in the field of dementia.

    Education is also provided at the Medical Center, or by conference call. Education can also be provided to several family members and to caregivers who live in the patients’ homes. If necessary, a series of sessions can be provided.

    Training is provided in several languages – Hebrew, English, Arabic and Russian.

    Hotel – short-term hospitalization

    A family member with dementia poses a serious challenge for both the patient and the patient’s family. The patient requires constant treatment and supervision while the family members experience complex emotional difficulties while also having to care for the patient.

    On more than one occasion, the family must remove the family member from the home for several days or one week, replacement of a caregiver, a caregiver who is sick or on vacation or family members who need a break.

    For this purpose, we created a hotel designed for short-term stay of a patient and in which the patient receives full medical and nursing care required, as well as full diet and occupational activity.

    Admission to the hotel is contingent on the admissions committee to review the patient’s condition and eligibility to stay in the hotel.

    Paramedical treatment, such as occupational therapy, physical therapy, emotional therapy and diet, can be provided in the patient’s home

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